Getting it to you, and what happens if it goes wrong
Crated, freighted and tracked. Three months mechanical warranty on tested units, with terms written plainly so you know where you stand.
Delivery
We crate or palletise every unit before it goes on a truck. Engines, gearboxes and heads travel strapped and drained. Motors and gensets go on pallets with the shaft supported.
Delivery is quoted with your unit rather than bundled into the price, because a crate to Durban North and a crate to Upington are not the same job and we are not going to pretend they are. You get the freight number in writing before you pay.
Cross-border into Botswana, Namibia, Zimbabwe, Mozambique, Eswatini and Lesotho is arranged on request. Duties and clearing are for the buyer unless we agree otherwise in writing.
| Lead time, in stock | Usually dispatched within 2 working days of payment clearing |
|---|---|
| Freight | Quoted per unit and per destination, in writing |
| Packaging | Crated or palletised, drained and strapped |
| Tracking | Waybill number sent on dispatch |
| Collection | Durban yard, Mon to Fri 09:00 to 18:00, Sat 09:00 to 13:00 |
| Cross border | Six neighbouring countries, quoted on request |
| Offloading | Your responsibility on site for units over 200kg unless agreed |
The warranty, in plain language
What is covered
- Three months from date of delivery or collection on tested mechanical units
- The block, head, crank, pistons and bearings on an engine
- Gears, shafts, bearings and casings on a gearbox or diff
- Windings and bearings on an electric motor
- Thirty days functional cover on workshop machinery
What is not covered
- Damage caused by overheating, oil starvation or fitting the unit incorrectly
- Consumables: belts, seals, gaskets, filters, clutch and fluids
- Units fitted without replacing head bolts, timing components or gearbox fluid where specified
- Turbos, injectors, sensors and ancillaries unless bought separately as tested items
- Labour, towing, downtime or consequential loss
If something goes wrong
Phone or WhatsApp us first, before anything is stripped. We will ask what the symptom is, what the fitter found, and what oil pressure and temperature were doing. In a lot of cases the fault is in the cooling system or the fuel side, not in the unit we sold you, and we can save you a strip-down.
If the unit is genuinely faulty and it is inside the warranty period, we will replace it with an equivalent tested unit where we have one, or refund the purchase price where we do not. We do not pay for labour, so use a fitter you trust the first time.
Warranty claims need your invoice number and proof that the unit was fitted by a qualified technician. Keep the job card.
| Claim window | 3 months from delivery on mechanical units |
|---|---|
| First step | Contact us before stripping the unit |
| Documents needed | Invoice number and fitting job card |
| Remedy | Replacement where available, otherwise refund of purchase price |
| Not included | Labour, towing, downtime, consequential loss |
| Returns | See our refunds and returns page |
Still not sure it fits?
Ask before you buy. Send the code and we will confirm the match in writing, which is the single best thing you can do to avoid ever needing this page.